How can we help?
Do I need an account to browse?+
No. You can browse courses and watch free previews as a guest. Create an account to save progress across devices.
Can I learn on my phone and computer?+
Yes. Your progress, notes and certificates sync between the app and the website.
Which payment methods do you accept?+
Cards, PayPal and local options like UPI, Paystack and Flutterwave on the web; Apple and Google payments for Plus in the apps; and bank transfer.
How do refunds work?+
Within 30 days of purchase, if you've watched less than 30% of the course, request a refund from the order page.
What is the wallet?+
Refunds, gift cards and top-ups land in your wallet. Use the balance at checkout.
What does Plus include?+
Every Plus course, unlimited AI study buddy answers, offline downloads, certificates and 20% off cohorts.
How do I cancel Plus?+
Cancel any time in Settings → Subscription. You keep Plus until the end of the period you paid for.
How do I get a certificate?+
Finish every lesson and pass the final quiz with 70% or more. Your certificate appears in Profile → Certificates.
Can employers verify my certificate?+
Yes. Each certificate has a unique ID and QR code that opens a public verification page.
How do I pick my first course?+
Take the short quiz when you sign up, or filter the catalogue by level. Every course has free preview lessons.
Is there a free trial?+
Many courses are free, and every paid course has free previews. Plus comes with a 7-day free trial.
Why was I charged tax?+
Sales tax or VAT depends on your billing address. Checkout shows it before you pay, and the invoice lists it.
Can I switch between monthly and yearly?+
Yes. Change plan in Settings → Subscription; the new price starts at your next renewal.
What happens to my progress if Plus ends?+
Progress and certificates stay. Plus courses lock until you renew; courses you bought stay open.
Can I add my certificate to LinkedIn?+
Yes. Open the certificate and choose Share, or add the verification link under Licenses & certifications.
My name is wrong on a certificate+
Fix your name in Settings → Edit profile, then contact support and we'll reissue the certificate with the same ID.
What if I miss a live session?+
Replays are posted to the course within a day.
How do I join a live session?+
Open the cohort on the day; a Join button appears 10 minutes before the start. The time shows in your own time zone.
What happens when a cohort is full?+
Join the waitlist. If a seat opens, we hold it for you for 24 hours and send you an email.
Can I get a refund for a cohort?+
Yes, until the first live session. After that the seat is yours and replays stay available.
How do I change my email or password?+
Go to Settings → Account. Signing in with Google or Apple? Change it with that provider.
Can I download my data?+
Yes. Settings → Privacy → Download my data sends a file with your profile, progress and orders.
How do I delete my account?+
In the app: Profile → Settings → Account & sign-in → Delete account (see /delete-account). Certificates from deleted accounts are no longer verifiable.
I didn't get the reset email+
Check spam, then try again after a minute. Accounts made with Google or Apple have no password to reset.
How do I become an instructor?+
Apply from the Teach page. We reply within 5 business days, then you build your first course in the instructor dashboard.
How much do instructors earn?+
70% of each course sale after instructor coupons, plus a monthly share of the Plus pool based on minutes watched.
When are payouts sent?+
On the 1st and 15th of each month, once your available balance reaches $50. Earnings become available 30 days after each sale.
Who reviews my course?+
Our team checks every new course and big update for quality and policy before it goes live, usually within 3 business days.
Can I cancel anytime?+
Yes. You keep Plus until the end of the period you paid for.
Do I keep certificates if I cancel?+
Yes. Certificates you've earned stay yours and stay verifiable after Plus ends.
Are cohorts included?+
Live cohorts are sold separately because seats are limited, but Plus members get 20% off every cohort.
Can I pay by bank transfer?+
Yes, for single courses and cohorts. Choose Bank transfer at checkout; seats and courses unlock when the money arrives.